What happens if we cross our student limit mid-year?
Nothing breaks. Additional students are billed at ₹10 per student per month, and we get in touch about moving you to the next plan if you are consistently over. We will never lock you out of your own records over a limit.
Do we pay for every staff member?
No. Each plan includes a staff allowance sized at roughly 15% of your student cap, which covers teachers, office staff, and support staff together. Most day schools never reach it. Residential schools sometimes do, and additional staff are ₹15 each per month.
What is an AI credit, and what if we run out?
One credit is one simple AI action, such as a student asking the tutor a question. Longer work like generating a full question paper uses more. Your plan's allowance resets every month; if your school needs more, top-up credits can be added at any time. Nothing stops working when the allowance runs out — only the AI features pause until the next month or a top-up.
How much document storage do we get?
Starter 10 GB, Essential 25 GB, Growth 75 GB, Scale 200 GB. To put that in perspective: a complete student record — photo plus six scanned documents such as the birth certificate, Aadhaar, transfer certificate and previous marksheets — comes to around 6 MB. Growth's 75 GB comfortably holds a full set of records for 1,000 students plus a decade of documents on top. Report cards and fee receipts are generated when you open them rather than stored, so they do not count against it.
What happens if we run out of storage?
You will know long before it happens — we show a notice in the app at 80% and email your administrator at 95%. If you do reach the limit, nothing is deleted and every document you already have stays open to you; only new uploads are affected, and even then there is a 5 GB buffer before they pause. From there you can free up space, move to the next plan, or add storage at ₹10 per GB per month. We will never add paid storage to your bill without you approving it first.
How quickly do you respond to support requests?
Starter and Essential: by the next working day. Growth: the same working day, from a named contact who knows your school. Scale: within four working hours. Working days are Monday to Saturday, excluding public holidays. Anything that stops your school operating — fees not collecting, results not publishing — is treated as urgent on every plan, whichever one you are on.
Is there a setup or migration fee?
Onboarding is free on every plan. Free migration covers what almost every school actually needs: your current student roll, staff records and outstanding fee balances, supplied in our import template. Historical data such as past years' marks or closed fee history, and records that need manual cleaning before they can be imported, are quoted separately — and always before any work starts, so there is never a surprise invoice. Migration itself is free on annual plans and on Growth and Scale; on monthly Starter and Essential it is a one-time ₹15,000.
Can we change plans later?
Yes, in either direction, at any time. Moving up takes effect immediately and we pro-rate the difference. Moving down takes effect at your next renewal.
Where is our data, and can we take it with us?
Your records are stored in India, on AWS infrastructure in the Mumbai region. You can export everything at any time, and if you leave we delete your data within 30 days of account closure.